Effective Date: July 13, 2025
Aloe Ferox Products Canada (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website at https://aloeferox.ca and related services.
By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We collect the following types of information:
a) Personal Information
When you place an order, subscribe to our newsletter, or contact us, we may collect:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment details (processed securely via third-party payment gateways)
- Order history
b) Non-Personal Information
We may collect non-identifying data such as:
- Browser type
- IP address
- Device type
- Pages visited
- Time spent on the site
This information helps us improve website performance and user experience.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order and shipping updates
- Respond to inquiries or requests
- Send promotional emails (only if you opt-in)
- Improve our website, services, and user experience
- Comply with legal obligations
3. Consent
By providing your personal information (e.g., placing an order or subscribing to our emails), you consent to its collection, use, and disclosure as described in this policy.
You may withdraw your consent at any time by contacting us (see Section 9).
4. How We Share Your Information
We do not sell or rent your personal information. We only share it with trusted third parties when necessary, including:
- Payment processors (e.g., Stripe, PayPal)
- Shipping carriers
- Email marketing services (only with consent)
- Website analytics providers (e.g., Google Analytics)
These third parties are required to protect your data and comply with applicable privacy laws.
5. Data Security
We take reasonable precautions to protect your information:
- SSL encryption secures your data during transmission
- Access to your personal data is limited to authorized personnel
- Payment information is never stored on our servers
While no method of transmission is 100% secure, we follow industry best practices to keep your information safe.
6. Your Rights Under Canadian Privacy Law
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent for certain uses of your data
- Request deletion of your data, where applicable
To make any of these requests, contact us at [email protected].
7. Cookies and Tracking Technologies
We use cookies to:
- Improve website functionality
- Understand how visitors use our site
- Remember your preferences
You can disable cookies in your browser settings, though this may affect site functionality.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these sites. We encourage you to review their policies before providing personal information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you’d like to access, correct, or delete your personal information, please contact:
Aloe Ferox Products Canada
Email: [email protected]
Website: https://aloeferox.ca
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll revise the “Effective Date” at the top of this page. Continued use of our website signifies your acceptance of any changes.